Incident Center > Helpdesk

Rogue Windows Pro Antivirus disables computer

Customer Tech Support Issues

Customer reported that her computer had been taken over after she clicked on a popup that enticed her by showing virus threats. The Solutions Engineer detected the rogue antispyware, Windows Pro Antivirus 2010 that employs this method to infect a computer. The computer would not connect in normal mode and had to be started in safe mode before a fix could be deployed. The Solutions Engineer used a couple of tools to remove all traces of Windows Pro Antivirus effectively.

In the Words of our Customer

I do not know what happened. I turn on computer every AM, yesterday I turn it on and I get notices that I am infected. I start to press what I think I should only to have more problems. I could not get to my online banking or TD Ameritrade accounts. Somehow support.com phone# popped up and I called Thank You. It is a stress Nobody needs but it is going to happen. I truly appreciate your continued help. Betsy

Elizabeth, OH