Incident Center > Application

Retrieving data from temporary files

Customer Tech Support Issues

The customer was unable to retreive email saved in a temporary file. The Solutions Engineer identified the default temporary location for applications and retrieved the file. The Solutions Engineer also fixed it to default to a more identifiable location for the future.

In the Words of our Customer

My file, that I had worked on for a day and a half, was in a hidden folder that I couldn't find. The technician found it, and also helped me clean up other commands/internet issues that made working difficult. Now everything works better. The technician was very patient, not rushed and answered all of my questions and more. Highly recommend support.com.

Gail, VA