Incident Center > Security

Nasty spyware infection

Customer Tech Support Issues

The customer reported a spyware infection. The Solutions Engineer detected an infection caused by a fake antivirus application. The Solutions Engineer identified, disabled and removed multiple infected files and registry keys.

In the Words of our Customer

My computer got lots of viruses. Magic Support appeared, locked up many of my files and kept trying to get me to pay for its use. I checked with a computer repair person. His site had AVG listed. Contacted your office. Got convinced the $229 was needed. The computer expert took over very patiently, went through all parts of my inner-workings, removing all the viruses & flaws, installing needed updates and getting me to 100%. Very pleased. More details on request.

Alan, FL