Incident Center > Security

Malware causes Internet Explorer error

Customer Tech Support Issues

The customer could not access websites through Internet Explorer which was throwing up a "requested lookup key was not found in any active context" error. The Solutions Engineer detected a number of problems the most significant being a bunch of malware infections. The Solutions Engineer cleaned the malware, repaired the windows installation and Internet Explorer to fix the problem.

In the Words of our Customer

Well, I was at the end of my rope -- PC browser would not function and other support sites I was able to call (most of the services numbers I had bookmarked and were inaccessable). But the ones I called before you did not think they could help so I was considering doing a clean install myself which likely would have ended up being a disasterr. Carl worked on it straight through -- no breaks -- for hours until the problem was solved. Goodbye Dell On Call, hello support.com

James,