Incident Center > Application

iPhone synchronization causes AVG ID protection to turn off

Customer Tech Support Issues

Customer reported that his AVG ID Protection feature was turned off after he had synced his iPhone with iTunes for the first time. Solution Engineer investigated the problem and detected an issue related to an AVG update an setting that was causing warnings each time iTunes opened up. the Solution Engineer fixed the problem by tweaking the AVG software settings.

In the Words of our Customer

In the course of registering my iPhone and syncing it with my iTunes on my laptop, I mistakenly disabled one of the AVG security functions and was unable to restore it myself. Your service agent, Kamyar, took control of my computer, fixed my problem, and performed a couple of additional things regarding settings and allowances that made me very pleased with your service. Well done, and thanks.

James, VA