Incident Center > Security

PAV.exe infection from Facebook

Customer Tech Support Issues

Customer with a Windows XP computer is experiencing numerous pop-ups.  Source determined to be a Personal Antivirus (PAV.exe / PAV) rogueware infection.  Identified, disabled and removed infected files including  C:\Program Files\PersonalAV\pav.exe. Disabled msxmlm.dll.

In the Words of our Customer

My son had a friend visit. Knowing they were not supposed to be on the computer, they waited till I went to bed. Then they downloaded something (?) from Facebook and contracted a virus. This morning I saw the warning from the virus and the tease to buy their solution. I contacted AVG via the net and saw their recommendation for Support.com. I then contacted your company and spoke to a very nice intial contact who put me in touch with Tony who was excellent and personable. Thanks.

Joseph, Missouri