Incident Center > Security

Removed rootkit infections and fixed Windows Update

Customer Tech Support Issues

Customer with a Windows XP Media Center SP2 (32-bit) computer.  Identified, disabled and removed virus infections (zwenumeratekey, zwflushinstruction, Iofcalldriver, and Iofcompleterequest, drivers\nsivxtologoejbnkoyxetruobqixsmuwyrc.sys and two other root kit files found).  Fixed error blocking Windows Update (Windows update is not working; unable to access site with Error number: 0x8024001E; automatic update service, BIT service or event viewer service not running).

Recommended customer upgrade to SP3 and enabled Windows Firewall.  Upgraded Internet Explorer 6 (IE6).

Installed and configured antivirus software.

In the Words of our Customer

After speaking with Jeff, a very knowledgeable technician, he was able to explain and identify what updates my PC needed, pointed out very suspicious activities and responses my PC was giving, and helped eliminate and stabilize the functions that were crippled by the virus that was cleverly hidden at the core of the c:/file which was tricky to find. I would highly recommend this service as I am pleased with the results.

Cindy, Arizona