Incident Center > Security

Computer infected with browser hijack objects

Customer Tech Support Issues

Customer with a Windows XP computer is experiencing frequent browser redirects.  Identified multiple infected files including: system32\UACibvymwlvsctjcxtbu.dll, c:\windows\system32\drivers\hjgruiwjmtcruk.sys, c:\windows\TEMP\hjgruidsvrxsporx.tmp, c:\windows\system32\hjgruiblbuulqr.dll, c:\windows\system32\hjgruifjcuitlb.dll, c:\windows\system32\hjgruiofpmddsy.dat, c:\windows\system32\hjgruisqbcecnb.dat.  Disabled and removed infected files.

In the Words of our Customer

My computer was kicking me off, stealing my web searches and sending me to to strange websites. It froze up if I tried to write email and had slowed down to slower than a crawl. Travis found a lot of really nasty stuff in it. It took a little while, because it was a mess. I am very satisfied with the service.

Valeri, California