Incident Center > Connectivity

Customer having connection issue with wireless

Customer Tech Support Issues

Subscriber contacted with wireless router configuration problems.  Accessed router, found wireless info and created a new wireless profile and tested. Deleted all previous profiles.

In the Words of our Customer

I have been trying to get my new modem and router set up and have had to call Telus and Staples several times. Of course each of them could only give me support on whichever product they were trained on and the job wasn't finished 100%. John was superb (like all I have spoken to from support.com). He got everything working properly for me. I am so glad that I bought an annual subscription, it is well worth it. I carry your referral coupons in my handbag always. Thank you John.

Ann, Alberta, Canada