Incident Center > Security

Bogus security warnings from Antivirus 2009 infection

Customer Tech Support Issues

Customer computer is infected with the Antivirus 2009 scareware virus.  Virus is creating bogus security warning pop-ups that are trying to trick the customer into paying for the bogus software.  Identified the root case of the infection.  Manually removed the virus and confirmed computer as virus free.

In the Words of our Customer

I had a computer virus and was not able to visit several sites or download an antivirus except for the one that was hijacking my computer and was only going to charge me $59.99. I figured calling support would give me one more option before having to make a bigger purchase. It was inexpensive and easy. Troy connected to my computer and basically did all the driving and after 2 hours on the phone with Troy my computer was running better than it had been for months. He's a life saver.

Nmanah, Texas