Incident Center > Security

Virus preventing access to the Internet

Customer Tech Support Issues

Customer infected with a virus that was blocking access to the Internet.  Customer was also running more than one anti-virus solution at the same time (Norton, McAfee and AVG).  Removed Norton and McAfee as redundant and made sure AVG was installed and working properly.

In the Words of our Customer

I had a report due today and my computer wouldn't get the Internet due to a virus and too many softwares. Lisa was very professional, courteous, and efficient. She helped me to stay calm while she got my computer back running. I was definitely pleased with the services and because of Lisa's expertise in computers, repairs and communication skills. She let me know what was wrong with my computer and fixed the problem.

Barbara, LA