Incident Center > Security

PC Infected With Personal Antivirus / PAV / PAV.exe

Customer Tech Support Issues

Customer computer infected with Personal Antivirus (PAV) rogueware.  Customer experiencing repeated pop-ups and warnings. PAV attempting to interfere with AVG anti-virus software.

Deleted: c:\documents and settings\All Users\Start Menu\PAV C:\program files\PAV\, C:\windows\system32\winexplorer.dll, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\PAV value = C:\program files\PAV\pav.exe, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser, Helper Objects\{2E59498D-7E44-4452-9044-0973B080B9E8}\winexplorer.dll.

Ensured that AVG antivirus software was correctly configured and protecting the computer after removing PAV.exe and associated registry entries.

In the Words of our Customer

AVG connected me to Support.com and Mike was incredibly calm and professional. Personal Anti virus had tried to take over and replace my AVG virus software he found it fixed it and ensured that the problem and my computer was cleaned.

Ruth, Ontario, Canada