Incident Center > System Performance

Malware and Rootkit Infection

Customer Tech Support Issues

The customer reported multiple viruses and rootkits on the computer system. The Solutions Engineer detected the malware and removed it using a malware removal tool.The Solutions Engineer identified the rootkit by using RootRepeal as UACxxxxxxxxx.dll file error. The Solutions Engineer then ran an AVG Antivirus scan for continued security.

In the Words of our Customer

I had multiple viruses on a desktop computer running the Vista Business OS. The traditional anti-virus S/W helped in removing some of the viruses, but there were many rootkits left and these actually ended up locking my system preventing me from uninstalling/reinstalling either AVG or the OS. I used several additional virus removal tools such as VCleaner and other tools from other Anti-virus vendors....still no go.

James, MD