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TurboTax Overview

TurboTax is a popular tax preparation software package that enables consumers to prepare and electronically submit tax returns.

In order for tax preparation software to work the software needs to be successfully installed and configured. Printing and/or electronically submitting tax returns can be blocked by home network issues, printer driver problems, anti-virus and firewall settings.

Common TurboTax Problems

Common problems include:

• TurboTax installation fails, freezes or hangs (error 65536, 0x80040707 - setup terminated, CRC error, file cannot be unpacked)
• Unable to print a TurboTax return
• TurboTax electronic filing fails due to firewall configuration
• TurboTax updating problems (error numbers 9092, 9107, 9111, 9121, 9122, 9123, 9124, 9125, 9126, 9127, 9128, 9129, 9130, 9131, 9132, 9133, 9134, 9135, 9136, 9137, 9139, 9140, 9141, 9142, 9170, 9171, 9173, 9175, 9176, 9177, 9178, 9179, 28152, 30201, 30226, 30365, 30366, 30372, 30375, 30377)
• Application failed to initialize properly
• Unable to open a tax file
• Check for updates fails
• TurboTax will not launch or crashes on startup
• TurboTax engine has encountered a problem and needs to close
• TurboTax download problems (error numbers 30377, 67108866, 67108891, 67186402, 67186407, 67186429, 67186457, 67186552, 67305876)

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Our Solutions Engineers, based in the US and Canada, are patient problem solvers who take the time to listen and use plain English when solving your computer problem. We solve thousands of computer problems across the US and Canada every day including common TurboTax problems.

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