Our Solutions Engineers

Solutions Engineer Helps Job Hunter Keep Hunting

"I just lost my full time job and am down to 1/4 the income I had before. I needed to print out resumes to send out for new job prospects. My printer would not print at all. I was afraid I would have to redo my resume' somewhere else so I could print it. I tried all the trouble shooting, nothing would work. I finally gave up and called the solution engineer and he had it fixed in 1/2 an hour. Now I can start to look for a job and print out my resume. THANK YOU!!!!!" -- Joanna, Iowa

Solutions Engineer Makes New Job Easier

"Brand-new laptop, day 2 of a brand-new job -- and I couldn't open the first project my new manager had given me. I spent all day toggling back and forth between Lenovo ('software problem, contact Microsoft') and Microsoft ('pre-installed problem, contact Lenovo'). This morning, when I had the same problem, I called a friend, ranting. She gave me your phone number. I cannot speak highly enough of your service and of my support person, Steve. I will strongly recommend you!" -- Ilyse, New York

Solutions Engineer Saves the Day for a Budding Writer

"My 11-year-old daughter had been working on writing a story for over a week, in all of her free time. She was going to submit it to a school magazine tomorrow. Suddenly the document was frozen and inaccessible. Tears! Howls! Great Unhappiness for the whole household! I called support.com, and the Solutions Engineer recovered it in less than 15 minutes! Awesome...someday we will dedicate her Pulitzer Prize to support.com!!! Thanks!" -- Krista, Massachusetts

Solutions Engineer Recovers Doctoral Student Dissertation

"I got some sort of virus that shut down my computer and took over. I could not even get in my word documents! I was in a panic because I am a doctoral student writing a dissertation and thought all my papers would be lost!!! The Solutions Engineer walked me through the process step by step to restore my computer and even helped me figure out the memory stick operation to back up my files. What a lifesaver!!" -- Judith, Pennsylvania

Solutions Engineer Prevents Curtailed Vacation

"Laptop failed to find personal settings file and booted as though I was a new user. After several occurrences, I called support.com. Your technician found and removed malware that had infected my machine. Since I was on travel for 3 weeks, I did not have system disks and was concerned that if the computer was not fixed, I might have to cut the trip short. Fortunately, it was fixed and our vacation can continue." -- Jim, New Mexico

Solutions Engineer Saves Computer from Certain Death

"Simply put, my system had become a basket case. It had reached the point where a fatal error occurred every time I used the system. Now that it is bright and shiny and crisp and clean once again, I anticipate no problems. Now I can continue using my machine instead of throwing it out and buying a new one!" -- Gary, California

Solutions Engineer Kicks Malware Laptop so Writer can Write

"I am a freelance writer, so my computer is an extension of my brain. Last week, jerks infected my laptop with malware weeks before I had to deliver a project to a new client. I could not navigate Windows, or send email. John, with support.com, saved the day! He removed a ton of malware (more than I thought). I look forward to working on my fixed laptop. If all goes well, my clients and I thank you." -- Dawn, Georgia