Avoiding and Removing Brontok.a Worm Infections

Brontok.a Overview

"I had the Brontok worm on my computers. It was destroying my laptop and becoming a nuisance on my desktop. I couldn't get rid of it."Barbara, California

Facing similar problems? Well, your computer might be infected with the Brontok.a. virus.

Brontok.a is a malicious worm that originated from Indonesia in late 2005. It arrives as an attachment named 'kangen.exe' with infected e-mails that display a blank subject. It also propagates in peer to peer network, through shared folders.

Brontok.a is amongst the most active viruses. This worm has a high distribution and medium damage potential. It's extremely difficult to locate, because it hides itself within hidden folders and also deletes the 'Folder Option' in the Tools menu. It also turns off your computer firewall and corrupts cmd.exe.

The Brontok.a worm keeps replicating itself making it impossible for you to use the computer. It affects most Microsoft Windows operating systems up to Windows XP.

Brontok.a has numerous variants including - Brontok.a, Brontok.b, Brontok.c , Brontok.d , Brontok.f , Brontok.g , Brontok.h , Brontok.i, Brontok.k , Brontok.q. Aliases and files associated with a Brontok.a worm infection include: W32/Rontokbro.gen@MM, W32.Rontokbro@mm, Worm.Mytob.GH, W32/Brontok.C.worm, Win32/Brontok.E, W32.Rontokbro.D@mm., I-Worm.VB.DV, BackDoor.Generic.1138, W32/Korbo-B, Worm/Brontok.a, Win32.Brontok.A@mm.

Symptoms of a Brontok.a Virus Infection:

• System restarts itself while you try downloading anything from the internet.
• Friends report getting emails from you that you didn't send.
• Address turns blank before completion on the Browser address bar.
• Pop ups appear when you are connected to the internet.
• Brontok.a reappears even after you delete it.

Removing and Avoiding the Brontok.a Worm Infection

Scan your computer using an antivirus and try to delete the virus. If that fails, numerous tools are available on internet that promise to delete Brontok.a. However, some of the removal methods specified do not completely delete all the infected .exe files. If you click on any of these leftover files the virus is back. Also remember the following:

• Do not open any e-mails from an unknown person.
• Do not open an e-mail with a blank Subject with suspicious attachments even if it is a known person.
• Always use an antivirus and an anti spyware software and ensure they are kept updated.

support.com Customer Stories:

If you experience any of the above symptoms it is possible you are infected with the Brontok.a virus. There are many forums and free help sites available for the more experienced computer user to help clean up an infected PC. If you choose to use support.com's experienced Solutions Engineers to help, here are recent comments from customers who had the problem solved by support.com:

• "On 8/9, we learned we had what we thought was a Virus, but later learned it was some sort of Spyware/Malware under the name of 'Green AV', on our computer. 'Green' would disguise itself as Windows Security and pop up warnings of password compromises and possible identity theft to try to get us to give personal info.to keep the computer safe. Scott at support.com demonstrated knowledge, professionalism and expertise in helping us rid our PC of the 'Green Monster'. Thanks, Scott and support.com!" Ketura, Alabama
• "Referred by brother, and I've been a customer for over 3 months. You're able to remove this 'green av' trojan agent I've been dealing with for the past month. It really was a nuisance. Thanks for getting rid of it." Michael, California
• "I had a bunch of nasty viruses infecting my computer and was unable to clean any of them up. I was skeptical about contacting the the support team but was reassured by Bob that he could help me. I soon realized that he was right! Both he and Jim did a fantastic job at fixing the problem. And I didn't even have to take my computer to a shop to be fixed in a week... it was done in 2 hours!!!! Hats off to a wonderful team. Susan."Susan, Missouri
• "Virus that kept reappearing. I tried to run it down myself but it got worse. Your support person got it cleared up within an hour. Thanks." Dale, Texas
• "My daughter downloaded a photo and the AntiVirus 360 popped up and I tried as much as I could think of to fix it -probably only making the problem worse not knowing what malware is. When I finally got on-line to look up the 360, what looked like a solution was actually the problem." Suzanne, Kentucky
• "One of our business computers had anti-virus 360. Scott was outstanding in fixing our computer and explaining everything that he did." Jennifer, North Carolina
• "I was on my computer when I got this pop-up telling me that I was infected with a virus. It advised me that I should download Antivirus360 (at a cost of about $150.00 U.S.) to solve the problem. It looked legitimate so I downloaded it. It basically took over my computer. Keith at support.com solved my problem. He was very knowledgeable. Very nice person to deal with." Denise, Florida
• "I had an antivirus 360 pop up on my desk top, unsure how it got there. I was unable to use my computer properly, the antivirus 360 blocked my access to internet on/off. The antivirus pop ups were annoying and I was unable to freely use my computer. support.com engineer, Troy, was so patient with me during the process and he was very knowledgeable about my problem and was able to solve it readily." Janice, Nevada

support.com Can Rid your Computer of Brontok.a Virus Infections

support.com Solutions Engineers are experts in fixing all sorts of computer problems. Every day, thousands of customers use us to get support for a variety of problems, like Brontok.a virus infections. Getting help from us is simple, just call!

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