What is Support.com?
Support.com provides hassle-free, expert tech support to consumers, small businesses and channel partners, including retailers and anti-virus companies.
Our Personal Technology Experts®, have assisted over 800,000 consumers with their PCs and a wide range of devices including printers, routers, home networks, digital cameras, MP3 players and more.
What type of services does Support.com offer?
Support.com offers one-time fixes and subscription plans starting as low as $19.99/month. Our subscription plans provide you complete access to our Personal Technology Experts 24/7; 365 days a year to help you get the most out of your technology.
Support.com services include virus and spyware removal, optimizing a slow computer, troubleshooting of common computer problems and setup and training of your home network, printer, digital camera and more.
What types of technology does Support.com service?
Support.com provides expert tech support on PCs running Windows® XP, Windows Vista® or Windows 7 and devices including printers, routers, home networks, digital cameras, MP3 players and more.
What are Personal Technology Experts?
Personal Technology Experts are the technicians that assist you with your technology every day. They are 100% based in Canada and the U.S. and must pass rigorous testing and training before earning the title of a Personal Technology Expert.
What should I expect from a Support.com service?
When you call Support.com, you’ll speak with a Personal Technology Expert who will diagnose and fix your computer problem. You’ll be asked to download our safe, secure and proprietary technology that allows our tech expert to connect to your computer remotely. During this time, you can watch and stay on the phone while our Personal Technology Expert fixes your computer or hang up and let our tech expert call you back when finished.
Why is remote support better than traditional tech support?
Remote support is safer, more convenient and faster than traditional tech support. Support.com can fix technology problems remotely using safe, secure and proprietary technology that allows you to watch every step of the process.
With remote support, you don’t have to hassle with unplugging your computer and taking it anywhere or having a stranger come into your home.
What do I need to get remote support?
All you need is to be by your computer and a broadband Internet connection.
What hours is Support.com available?
Support.com is available 24/7; 365 days a year to help you get the most out of your technology.
Are Support.com services guaranteed?
All Support.com services come with a money-back guarantee. In the unlikely event that our Personal Technology Expert couldn’t resolve your problem or our fix didn’t work, call Support.com back within 5 days of service delivery to receive a full refund for the purchase price.
How do I sign up for a service?
Visit the Support.com Services page online or call us at 1-800-PC-Support (1-800-727-8776). We are available 24/7; 365 days a year.
What methods of payments can I use?
Support.com accepts all major credit cards online and over the phone. For your added convenience, you may also make fast and secure payments through PayPal®.
Investor Relations FAQ
How do you describe Support.com’s business?
Support.com is the leading provider of cloud-based, remote technology services to consumers and small businesses directly via our www.support.com portal and channel partners, which include retailers and anti-virus companies. Our partners offer branded services as part of their own integrated consumer programs in order to fix, configure, and setup today's consumer technology.
How big is the market?
Third-party market research firm Parks Associates has projected the current market to be $2.9 billion in 2008, growing to $5.2 billion by 2012.
More than ever before, consumers view technology as critical in their daily lives. According to a recent Support.com survey of over 7,000 US broadband consumers, 70% deem a home computer “very important” or “couldn’t live without it.” Support.com estimates that each year in the US over 120 million home computers have problems causing significant inconvenience. In 2006 alone, 28 million U.S. adults spent approximately $100 to get their computers working.
Who does Support.com compete with?
We compete with other firms that offer premium technology support. We also compete with a number of privately held companies that offer online technology support as well as local computer repair shops and independent IT consultants. The Consumer market is extremely fragmented. According to a Support.com survey of over 2,000 broadband consumers, 63% of the market is served by local & regional support providers (e.g., "mom and pop shops" or independent IT consultants).
Where are Support.com shares traded?
Support.com shares are on the Nasdaq Stock Market under the symbol "SPRT".
What is Support.com’s fiscal year?
Support.com’s fiscal year runs from January 1 to December 31.
Does Support.com offer a direct purchase program?
No. However, Support.com stock can be purchased from a brokerage firm. Contact your broker or investment advisor regarding purchasing SPRT stock.
Whom should I contact regarding my stock certificate(s)?
You should contact Support.com's Transfer Agent, Computershare Investor Services, LLC.
Email: web.queries@computershare.com
Phone: (303) 262-0600
Address: Computershare Investor Services, LLC
350 Indiana Street, Suite 800
Golden, CO 80401
When was Support.com’s initial public offering (IPO)?
Support.com’s initial public offering was on July 19, 2000 and we sold 4.25 million shares of our common stock.
What is the Support.com dividend policy?
Support.com has never declared or paid dividends on our capital stock and do not anticipate paying dividends in the future.
How can I obtain financial filings (Forms 10-K and 10-Q)?
To obtain financial filings, visit the Support.com SEC Filings page or visit the SEC directly.
When was Support.com incorporated?
Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998 and then to Support.com, Inc. in December 1999. Our name was changed to SupportSoft, Inc. in March 2002. With the sale of our enterprise software business to Consona Corporation, we returned to the name Support.com, Inc. in 2009.
Who do I contact regarding investor relations?
You can contact Support.com Investor Relations with questions related to Support.com and Support.com stock.
Carolyn Bass
Market Street Partners
(415) 445-3235
sprt@marketstreetpartners.com
Partner Programs FAQ
What are Partner Programs?
Support.com and its Partners offer a full suite of customized solutions. See our Partner Programs webpage for details.
I am a Retailer, what can Support.com do for me?
Support.com's retail program allows retailers to round out their service offerings by offering a complete suite of technical support services.
I am a Broadband Provider, what can Support.com do for me?
Support.com offers broadband providers the edge they need to survive in today's increasingly competitive environment. Partnering with Support.com brings you the ability to differentiate your products and levels of service, and the opportunity to increase revenue through service sales. Our products include both subscriptions and discrete services, both with integrated billing capabilities.
What is Support.com’s Affiliate Program?
The Support.com Affiliate Program allows all businesses, forums, blogs or communities the ability to increase their product offerings with technical support services.
