What is support.com?
support.com is a remote tech support service brought to you by SupportSoft Inc., a company solving
tough computer problems for some of the biggest names in the Fortune 100 for nearly
10 years. Now you too can benefit by using these same tools and services and start
enjoying a better computer experience today. Top
What services does support.com offer?
We offer services to take the stress out of managing your personal technology. We offer solutions
for virus and spyware removal, setting up your home network, increasing the speed
of your computer, and helping you troubleshoot serious computer operational issues.
Even if you don't know what the problem is, we will diagnose and resolve it. We can
even help make an older computer run more efficiently, reducing eWaste and saving you the expense of
purchasing a new one. Top
How is support.com different?
At the heart of support.com is patented technology that has been solving computer
problems for large service providers and Fortune 100 companies for nearly 10 years.
With this experience comes not only the knowledge, but the commitment to solve your
problems reliably with as little hassle to you as possible. When you call, we connect you directly
with experienced Solutions Engineers who use this technology to solve your problem via a
secure remote connection. With every service we also show you how to avoid problems in
the future. Top
What is a Solutions Engineer?
Our Solutions Engineers are highly trained personnel that use the latest support.com
tools to diagnose and resolve your problem in the most effective way possible. Our
Solutions Engineers don't just know computers; they are experienced in home networking,
high-speed data services and popular gadgets from MP3 players to smart phones
and personal digital assistants. Top
Where is your call center?
Our expert Solutions Engineers work from home throughout North America. This allows support.com
to provide friendly, empathetic experts who are ready to solve your technology problems with less overhead cost. Top
How does support.com provide "instant technology relief"?
Our remote control software does the work for you to diagnose and resolve your problem.
Our Solutions Engineers can operate your keyboard and mouse to resolve your problem
while you watch! Remote control technology is like having the expert sitting right
next to you to solve your problem, but without waiting for a technician to come
to you. You control our Engineers' access during our secure process and can see
everything they are doing to make your computer run better than ever. Our patented
technology instantaneously gathers detailed technical system information, so you don't
have to lift a finger or play 20 questions with a technical support representative.
Proven processes guide our Solutions Engineers through the most efficient resolution
path, so there is no guesswork. This ensures that you enjoy a better computer
experience quickly. We have several "one-click fixes" that eliminate much of the complex
work and time needed to solve your problems. Our solutions have been used by some
of the biggest names in the Fortune 100 for more than 10 years! Top
Is support.com's remote access safe?
Yes, our technology has been certified by Security Innovations and tested in the
field for nearly 10 years by some of the biggest names in the Fortune 100. Our solutions
are used thousands of times every day! Top
What types of computers do you support?
If you have a computer running Microsoft Windows, chances are we can help you.
support.com can help with Windows XP and Windows Vista computers.
We currently do not support Apple Macintosh, Linux, or UNIX operating systems.
If you aren't sure whether you have an operating system we support, give us a call and we'll help you figure it out.
Top
How can I pay for my service?
We accept major credit cards and offer payment on our secure website or over
the phone directly with one of our Solutions Engineers. Top
Will I wait on hold?
We are staffed to answer calls in less than one minute in most cases. When you
call support.com you will be connected directly to a Solutions Engineer who will immediately
begin to diagnose and resolve your problem. In fact, you can even pay for your service
before you call, to further shorten the time you are on the phone. Top
What do you do with my information?
support.com respects your privacy and recognizes your need for appropriate protection
and management of your personal information. For further details please review our
Privacy Policy. Top
