support.com Blog

A support.com Customer Testimonial

A detailed write-up on the support.com experience from Ginny in Chicago. Ginny - thanks for sharing! The Website The Home Page is in simple colors and is a very clean, concise page without an excess of verbiage. The program/price is charted to enable...

Published Tue, Jun 30 2009 6:32 PM by ginnyl@rocketmail.com

Filed under: tech support, computer support, computer tune-up

This Old “Smart” House

As we have discussed throughout this Digital Home series, much of the focus of this movement is based on current or near-future homes being built with “Green, Personal, and Smart” technology integrated in. That’s great for those who...

Published Thu, Jun 25 2009 12:22 PM by donk@support.com

Filed under: digital home, smart home

Internet Explorer 8.0 one month down the line - The Good, the Bad and the Ugly!

Having now upgraded and used IE 8.0 for over a month now, I thought it would be good to share my experiences so far. When your computer and the internet become an integral part of your daily routine, upgrading to a new version of software is a tricky...

Published Wed, Jun 24 2009 4:16 PM by rajaram_kannan@supportsoft.com

Filed under: Internet Explorer, IE8, browser problems

Registry cleaning messed up my computer!

Registry cleaning is widely believed to be a key contributor to enhancing the performance of a computer. What is your computer's "registry"? It's a place that Microsoft Windows and all of the programs installed on your computer stores...

Published Mon, Jun 22 2009 11:36 PM by nikhils

Filed under: slow computer, registry cleaning

More real examples of virus attacks and phishing attempts

Despite the best efforts of our corporate spam filter, email virus and phishing attacks sometimes sneak through. The same applies for your ISP's virus filters. And even if you have the best anti-virus on the market installed and up-to-date it is still...

Published Wed, Jun 17 2009 1:53 PM by jamesm@support.com

Filed under: phishing, virus attacks, virus and spyware, email scams

The Digital Home of the Future that Ages with You

In 1991, Mark Weiser expressed the novel idea of future computers that are so embedded in everyday life that they are "indistinguishable from it". This idea of pushing the computer into the background of homes and businesses, now commonly known...

Published Wed, Jun 17 2009 12:30 PM by donk@support.com

Filed under: digital home

Microsoft Crashed My Gas Station

When you work for a technology company that fixes PC's, you get used to seeing Microsoft's Blue Screen of Death. I typically run into it on customers' computers who need help...and occasionally on my laptop right before an important presentation...

Published Tue, Jun 09 2009 6:24 PM by kendraf@supportsoft.com

Filed under: computer problem, Microsoft Windows, crash, blue screen, bsod

PC Health Check 2.0 - the latest offering from support.com labs

We've just gone live with the latest version of PC Health Check (version 2.0) and what a journey it's been! We listened to consumers to re-work the user interface, completely revamped our scanning technology and added more intelligence to our...

Published Mon, Jun 08 2009 5:31 PM by nikhils

Filed under: slow computer, diagnostic check, pc health check, pc scan, security check

Welcome to the "Personal" Digital Home

In this edition of the Digital Home series we’ll discuss the second driving trend behind the Digital Home Design: Personalization. While there a many versions and visions of what the next generation Digital Home will look like, one consistent theme...

Published Thu, Jun 04 2009 4:12 PM by donk@support.com

Filed under: Z-Wave, home automation, digital home, home server

My Next Computer - Notebook, Netbook or Smartphone?

Netbooks are a popular, cheaper alternative to full size notebook and desktop computers. For a while some netbooks shipped with Linux but consumers spoke (and spoke loudly) resulting in Windows XP-based netbooks owning the market. What makes a netbook...

Published Wed, Jun 03 2009 12:06 PM by jamesm@support.com

Filed under: Windows 7, notebook, smartphone, netbook, windows xp, google android

Building the "Green" Digital Home

In our previous Digital Home post we discussed the fact that there are currently three distinct driving trends in Digital Home design: Green Personal Smart In this article we’ll look a little more in-depth into the “Greening” aspect...

Published Thu, May 28 2009 10:28 AM by jamesm@support.com

Filed under: green computing, green home, digital home, energy independence, energy efficiency

The Digital Home of the Future (Today!)

What is the Digital Home? With the growth of broadband networks (fixed and mobile) many of the activities of daily life are expanding into on-line delivery directly into the home. The Digital Home is the converging point of computing, Internet, multimedia...

Published Fri, May 22 2009 2:02 PM by donk@support.com

Filed under: green computing, Z-Wave, green home, digital home, smart home

Experiences with Windows 7 - Part 3

This is the third blog in the series written by one of my employees on his experiences in switching to Windows 7 from Windows Vista. Read Part 1 and Part 2 . “I have been using Windows 7 for about two weeks now and I think that it is much better...

Published Thu, May 21 2009 9:15 AM by jamesm@support.com

Filed under: Windows 7, Microsoft Windows, Microsoft Office, Windows Vista

Experiences with Windows 7 - Part 2

Before going further, I recommend you read Experiences with Windows 7 - Part 1 . This is the second in a series of articles by one of my employees and their experience switching to Windows 7 full-time: "Let me tell you that I am not the guy who will...

Published Tue, May 19 2009 2:36 PM by jamesm@support.com

Filed under: Windows 7, Office 2007, Microsoft Windows, Microsoft Office, MS Office

Catching a Computer Virus - The Expert's Way

It's a nice sunny afternoon... but I'm buried in my computer finishing an important presentation. While innocently browsing to gather information, I am suddenly unable to access any website! This is my true story from last Friday. I check my network...

Published Mon, May 18 2009 7:42 AM by rajaram_kannan@supportsoft.com

Filed under: virus alerts, computer problem, computer repair, virus infection, computer virus