Support.com Soars past Two Million Computers ServicedRedwood City, CA, March 5, 2012— Support.com (NASDAQ: SPRT), a provider of cloud-based technology support services and software for consumers and small business, today announced it has serviced more than two million computers via its patented remote technology support platform. Support.com delivers technology and device support services and software to consumers and small businesses by partnering with many of the nation's leading broadband service providers, retailers, and technology providers.
According to Parks Associates revenues for U.S. consumer and SMB technology support services will grow from $16 billion in 2011 to approximately $32 billion in 2015. Support.com, which handles thousands of support interactions daily, is positioned to capitalize on this growing market by providing consumers and small businesses with a wide range of high quality support services and a broad selection of award-winning software products designed for PC optimization and protection.
“Major brands are realizing that they can differentiate, drive customer loyalty, and create incremental revenue with premium technology support offerings. With every brand we serve, we are dedicated to deepening and enhancing the overall customer relationship by acting as a trusted technology advisor,” said Support.com CEO Josh Pickus.
Support.com recently reported 4th quarter sales of $15.0 million compared to $12.4 million in the third quarter of 2011 and $12.3 million in the fourth quarter of 2010.
Support.com, Inc. (NASDAQ: SPRT) provides cloud-based technology servicesand software for consumers and small business. The Support.com®Personal Technology Experts®provide a quick, cost-effective and stress-free technology support experience over the Internet and the phone using the Company's advanced technology platform. Support.com also offers a wide range of easy-to-use software products that detect and repair common computer problems and optimize performance and security. Support.com offers programs through many of the nation's leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses. For more information please visit us at: www.support.com, www.facebook.com/support.com, or http://twitter.com/support_com.
###Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers. Copyright © 2012 Support.com, Inc. All rights reserved. Support.com and Personal Technology Experts are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries.
Note on Forward-Looking Statements
Statements made in this document that are not historical facts are "forward-looking statements" and accordingly involve risks and uncertainties that could cause actual results to differ materially from those described herein. Forward-looking statements include, for example, all statements relating to projected financial performance (including without limitation statements involving projections of revenue, margin, income (loss), earnings (loss) per share, cash usage, capital structure, and other financial items); the plans and objectives of management for future operations, partnerships, products, services or investments; and future performance in economic and other terms. The potential risks and uncertainties that could cause results to differ materially include, among others, our ability to retain and grow major partnerships, our ability to market and sell software and services directly to consumers and small businesses, our ability to maintain and grow revenue, our ability to scale and manage our workforce and our ability to control expenses and achieve desired margins. These and other risks are detailed in Support.com's reports filed with the Securities and Exchange Commission, including without limitation its latest Annual Report on Form 10-K and its latest quarterly report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com does not intend to update this information to reflect future events or circumstances, and disclaims any obligation to do so except as may be required by law.
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