IDC Vendor Profile
As technology has advanced and become a more pervasive force in people's lives, most consumers and small businesses are finding they lack the ability to effectively support their technology. Further, the historical lack of adequate business models has made supporting technology in the consumer and small business space very difficult. As a result, as devices have grown more complex, essential, and prevalent, the means to service these devices have lagged. To serve the consumer and small business support services market, several services providers have begun to develop offerings to fill this need.
This IDC Vendor Profile analyzes Support.com, a consumer and small business support services vendor. This document focuses on the company's market, service offerings, and strategy for the future.
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