Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways:
Nexus cloud-based software
Nexus is designed to function like a GPS for agents. Its easy-to-use interface makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.
Technology Support Services
Our turnkey service for providing tech support to your end users on your behalf leverages our scalable workforce of technology specialists and proven expertise in program design and execution. Our agents take full advantage of our Nexus cloud-based software to deliver world-class service through both mobile and desktop apps. Customers can also opt to use a labor pool of their own choosing. We bring programs to market under our customers’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.
Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.
Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and the kind of vision and innovation that leading brands require.
For corporate matters, please call +1 877-493-2778 or click here for Investor Relations.
Whether you want to see a live Nexus® demo or just have some questions, our team is ready to teach you the Support.com secret handshake.
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