Free Report: "Navigate the Future of Customer Service"
This free February 2013 Forrester Research, Inc., report summarizes the top 15 customer service trends that customer service organizations need to take into account to deliver customer service excellence in 2013 and beyond. The report outlines Forrester's customer service trends impact analysis framework to understand the key business trends unfolding in the next five years to make your plans bulletproof.
"Nearly all customer experience decision-makers (93%) say that a good customer experience is one of their top strategic priorities, and 75% say they want to use customer experience as a competitive differentiator. Customer service is the cornerstone of a company's customer experience strategy."
- Balancing Cost And Satisfaction To Deliver Differentiated Service
- Personalizing Customer Service
- Empowering Agents To Deliver Quality Service
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