support.com Blog

IQ Quiz request from a friend? Read the fine print.

James — Thu, 12 Nov 2009 01:26:00 GMT

There are many ways to be scammed on the Internet... this is just the latest. And with this scam your anti-virus / anti-spyware software won't help you - this scam takes advantage of a way to get plugged into your cellphone bill. As part of the ongoing...(read more)

Microsoft crashed my Movie Theater!

Bindiya — Wed, 04 Nov 2009 07:32:00 GMT

The most awaited movie of the year was releasing tomorrow and somehow I managed to get tickets. My excitement fizzled after swiping my credit card in the Ticket Vending machine in the theatrer. The ticket vending machine refused to recognize my credit...(read more)

Facebook Virus via Email - How to Avoid Infection (updatetool.exe)

James — Wed, 28 Oct 2009 23:51:00 GMT

The Facebook virus authors tried again - and failed - to infect my computer. Screen shot grabber in hand I've documented the experience to (hopefully) prevent your computer from being infected. As I've recommended in other blog entries, being...(read more)

Windows 7 - Surviving the Upgrade

James — Tue, 27 Oct 2009 23:09:00 GMT

I've written previously about my experiences upgrading three different computers from Windows Vista to Windows 7 (one more to go) - the upgrade process worked... and required a bit of tech expertise (read more here: part 1 , part 2 , part 3 . That...(read more)

Avoiding Phishers (for one thing, they can't spell)

James — Mon, 26 Oct 2009 05:52:00 GMT

As reported on several support.com blog posts, a "phisher" is a hacker that primarily uses bogus emails to trick consumers into giving up personal information. To help consumers avoid being snared by phisher tricks we publish real world examples...(read more)

Welcome Windows 7 - Worth the Wait, Worth an Upgrade

James — Thu, 22 Oct 2009 18:43:00 GMT

October 22 - just another Thursday for many people but an important day for Microsoft Windows watchers. Today Microsoft released Windows 7 - the next advance in the Microsoft Windows operating system that runs most of the world's personal and business...(read more)

Why online computer repair? (our customers speak)

Raj — Thu, 22 Oct 2009 07:34:00 GMT

When you have a computer problem, there are a wide range of options to get your computer repaired. The typical options include your PC or device manufacturer, your ISP (Internet Service Provider), a retail store or a local computer repair shop. Depending...(read more)

Cloud Computing: A New Age Computing Environment

Amrita — Wed, 21 Oct 2009 11:28:00 GMT

The term “cloud computing” has gained currency in the information technology world in the past 18 months. Cloud computing describes the ongoing evolution in how people access and manage digital information. Recent evolutions in information...(read more)

How to avoid Cyber Security – and other Tricky Rogue Anti-Spyware

Raj — Thu, 08 Oct 2009 11:44:00 GMT

Rogue anti-spyware software is a class of bogus software that uses clever techniques to trick consumers into installing software that creates problems and then asks payment to make those problems go away. Software like this is kind of like the Mafia of...(read more)

Windows 7 HomeGroup - Built-in home networking that finally works

James — Wed, 30 Sep 2009 14:13:00 GMT

Microsoft has promised with each new operating system release simplified homenetworking - from Windows XP through Windows Vista and now Windows 7. My household perhaps isn't typical but does provide an incubator for home networking challenges. We...(read more)

Facebook Virus / Koobface Removal

James — Fri, 11 Sep 2009 21:29:00 GMT

Koobface (a play on the word Facebook), is a virus distributed via Facebook messaging, the Facebook Wall and other Facebook communication tools. The Facebook (Koobface) virus can turn your computer into a zombie and hijack your web browser. Koobface attempts...(read more)

Windows Vista to Windows 7 - Upgrade Fun Continues!

James — Sat, 29 Aug 2009 16:38:00 GMT

This is the third in a series of experiences upgrading from Windows Vista to Windows 7 (here are the first and second ). In this example I upgraded my wife's Windows Vista (32-bit) notebook to Windows 7 Home Premium (32-bit). This time it was a relatively...(read more)

Upgrading from Windows Vista to Windows 7 - A Second (messier) Experience

James — Mon, 24 Aug 2009 23:37:00 GMT

This is the second article on a real-life experience upgrading from Windows Vista to Windows 7 (the first is available here ). The first Windows Vista to Windows 7 upgrade I successfully completed was pretty straightforward because the starting point...(read more)

Technologies You Should Care About – Twitter

Amrita — Tue, 18 Aug 2009 06:03:00 GMT

As technology becomes an integral part of our lives and more and more people adopt the Internet, companies are trying harder than ever to come out with interesting products and services. Competition among these companies is intense and that means the...(read more)

Windows 7 Upgrade - Easier (still not perfect)

James — Mon, 17 Aug 2009 21:54:00 GMT

I've been running Windows 7 Beta and RC (Release Candidate) versions for several months on a test computer. Lots of reasons to like Windows 7 that we've written about separately. Microsoft recently released the RTM (Release to Manufacturing) version...(read more)