Solutions Engineer Keeps Webinar Free of Nasty Rootkit
“I couldn't update my AVG Security Software Program. I didn't know that my system was infected with a rootkit that prevented obtaining updates and downloading any help to eliminate the rootkit existence. Here's the killer however, I had to conduct a major webinar for clients with only about an hour to spare. I get to support.com from the AVG website. Finally good fortune starts to come upon me because I get linked to "Super Jeff". He swoops in and solves all issues in record time. YEAH!” – Cadell, CA
Solutions Engineer and the Book Deal
“I was having a problem getting my printer to connect with my computer. I was running against a deadline and I was pulling my hair out trying anything to get it to print. Both the computer and the printer were less than 3 months old. I was going to lose a great book deal if I couldn't get them to communicate. I finally got on the web and found you and was immediately attended to by a GENTLEMAN named David. He worked patiently for over 2 hours. THANK YOU.” – Mary, NC.
Solution Engineers Help an American Hero Serving in Iraq
“I am serving in IRAQ and when you lose your security it’s just like being on a mission with no ammo, you are a target. Here in the "Big Sandbox" that would be no fun. Thanks to Lisa, Steve and Shawn, especially Steve who did a lot of the repair, he is good and very professional. Thanks for a job well done!!!!” – Jack, Serving in Iraq.
Solutions Engineer Kicks Malware Laptop so Writer can Write
“I am a freelance writer, so my computer is an extension of my brain. Last week, jerks infected my laptop with malware weeks before I had to deliver a project to a new client. I could not navigate Windows, or send email. John, with support.com, saved the day! He removed a ton of malware (more than I thought). I look forward to working on my fixed laptop. If all goes well, my clients and I thank you.” – Dawn, GA.
Solutions Engineer Speeds Up Computer, Simplifies Computing Life
“This computer is over 10 years and its age was obvious when used - SLOWWWWWW. My dad has early onset Alzheimer’s and the slowness and confusion of many, many things on his desktop drove him crazy. We are smart enough to know NOT to just DELETE icons. support.com fixed it ALL and made the computer as EASY and SIMPLE as possible for my dad!! THANKS SO VERY MUCH!” – , IA
Solutions Engineer Gets Work From Home Professional Working Again
“I work from home and was under much pressure to serve clients this week. Suddenly my PC displayed a message telling me about worms and trojans, etc. My husband (a cool geek) tried anti-virus s/w but the virus made it unusable. We contacted your team. Steve was exceptional - helped us for the hours needed to clear the insidious virus. He's patient, professional, smart as anything! Great asset to your team. Please thank him on our behalf. We could not have fixed this without him!!” – Richard, FL.
Solutions Engineer Unblocks Printer so Boarding Passes can Fly
“Well, this monster of the net decided it would control and disconnect my printer, in fact it caused me to buy a new cable for it (a USB cable). No matter what I told this stupid machine to do, it wouldn't. It would tell me it understood to print and wouldn't. I was in a panic because my husband had to have the boarding pass and his seat document, so I asked the Internet web a question and support.com appeared and took care of my problem. My engineer was fabulous and patient.” – Barbara, FL.
Solutions Engineer Gets Payroll Rolling Again
“For over a month our Quickbooks files were not able to update the payroll information or any other downloads that were needed. Our Solutions Engineer found the reason to be a program which had expired. The program was removed from the computer and now all updates have been taken care of and we are good to go. What a pleasure to work with someone who will share their knowledge with someone like me. Thanks so much!!” – Patricia, TX.
Solutions Engineer Saves Files and Email from Computer Oblivion
“Hard drive is on the verge of crashing. I had to perform a recovery of my operating system. I was afraid that I lost all of my e-mail messages. support.com recovered all of my files and performed a back-up. Quite a relief as I had a lot of information that I could not afford to lose.” – Daryl, Alberta, Canada.
Solutions Engineer Saves Computer from Certain Death
“Simply put, my system had become a basket case. It had reached the point where a fatal error occurred every time I used the system. Now that it is bright and shiny and crisp and clean once again, I anticipate no problems. Now I can continue using my machine instead of throwing it out and buying a new one!” – Gary, CA.
Solutions Engineer Brings Computer Back to Life
“I had a system crash which disabled my ability to do ANY work for school or my business. It was a nasty virus which devastated my operating system and Chris fixed all of it, The man is a saint and he was very good fixing the problem. He deserves a pat on the back and a raise for a job well done. Please tell him thank you for all the help.” – Chris, MI.
Solutions Engineer Gets Online Banking Back Online
“My banking web site had a glitch. I could not access my payment tab. I called the bank, the firm the bank uses, and Comcast Cable, my ISP. None knew how to resolve the problem. In talking to Dave, I felt very positive about his fixing the problem. He was very courteous, and extremely professional. I knew this was not going to be a quick fix. Dave went through a number of possible solutions, going through the most obvious ones first. He did a great job, and I am pleased.” – Christopher, CT.
To all of our Solutions Engineers across North America who made these stories and many others possible – you are truly computer heroes! Thank you.