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Webcam fun - technology problems that could inconvenience your 3 year old!

It seems like just yesterday that long distance calls to a relatives overseas would leave us with filled with wonder on how far technology has progressed – expensive calls, lack of capacity leading to delays in getting connected, bad voice quality...

Published Fri, Jul 07 2009 5:21 AM by Raj

Filed under: computer problem, Yahoo messenger, Video call, skype, webcam problem, webcam

Microsoft Crashed My Gas Station

When you work for a technology company that fixes PC's, you get used to seeing Microsoft's Blue Screen of Death. I typically run into it on customers' computers who need help...and occasionally on my laptop right before an important presentation...

Published Tue, Jun 06 2009 6:24 PM by Kendra

Filed under: computer problem, Microsoft Windows, crash, blue screen, bsod

Catching a Computer Virus - The Expert's Way

It's a nice sunny afternoon... but I'm buried in my computer finishing an important presentation. While innocently browsing to gather information, I am suddenly unable to access any website! This is my true story from last Friday. I check my network...

Published Mon, May 05 2009 7:42 AM by Raj

Filed under: virus alerts, computer problem, computer repair, virus infection, computer virus

support.com's Solutions Engineering difference (in one SEs own words)

Last week I received a six page document from Ken, one of our Solutions Engineers. Ken wrote this document - unprompted - to help fellow Solutions Engineers succeed in the service of customers. Solution Engineers (or SE for short) at support.com are our...

Published Thu, May 05 2009 7:50 PM by James

Filed under: computer problem, slow computer, virus removal, solutions engineer

Consumers Prefer Online Computer Repair

support.com recently surveyed broadband-connected consumers regarding their preferences for computer repair and technical support (1,254 broadband-connected consumers surveyed March 2009). A majority (59%) prefer the convenience of being able to speak...

Published Mon, May 05 2009 10:43 AM by James

Filed under: tech support, computer problem, computer repair, slow computer, online computer repair, virus removal

A big shout out to our support.com Solutions Engineer Heroes

With the economy tanking and so much bad news we wanted to take a few minutes to recognize the heroics of our Solutions Engineers. Life is too short to fight with computer problems – but instead of using our words, here are your words. Unedited...

Published Tue, Mar 03 2009 3:56 PM by James

Filed under: virus alerts, computer problem, rootkit, avg support

Webcam fun - technology problems that could inconvenience your 3 year old!

Microsoft Crashed My Gas Station

Catching a Computer Virus - The Expert's Way

support.com's Solutions Engineering difference (in one SEs own words)

Consumers Prefer Online Computer Repair

A big shout out to our support.com Solutions Engineer Heroes

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